What products do you sell?
We specialise in residential door comfort and finishing accessories including door stops, draft excluders, interior door seals, letter plates and basic door knockers.
Are your products suitable for UK residential doors?
Yes. Our products are selected for standard UK residential door compatibility unless otherwise stated in the product description.
Do you provide installation services?
No. We supply products only. All items are intended for DIY installation or general replacement purposes.
How long does delivery take?
Most orders are dispatched within 1–2 working days. Standard UK delivery typically takes between 2–5 working days depending on location.
Do you provide tracking information?
Where applicable, delivery updates and tracking details will be sent to the email address provided during checkout.
Can I return an item if I ordered the wrong product?
Yes. Customers may request a return in accordance with our Refund Policy. Returned items must be unused and in their original condition.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery and include photographs of the packaging and damaged item where possible.
How can I contact customer support?
Customers can contact us by email at hello@signatureresidential.uk or by phone during our standard support hours.
Are your products intended for commercial or industrial use?
No. Our products are supplied for residential use only and are not intended for industrial or specialist commercial applications.
What payment methods do you accept?
We securely process payments through Stripe and support major debit and credit cards.
Will I receive an order confirmation?
Yes. An automatic order confirmation email is sent immediately after successful payment.
Can I modify or cancel my order after placing it?
If your order has not yet been dispatched, we may be able to assist with changes or cancellation requests. Please contact us as soon as possible.
Do your products come with instructions?
Some products may include basic fitting guidance where applicable. Customers are responsible for ensuring compatibility before installation.
Do you ship outside the United Kingdom?
At this time, we primarily supply customers within the United Kingdom.
What if I need help choosing the correct product?
You may contact our support team before placing an order and we will assist with general compatibility enquiries where possible.